About us
Built for the boiler that won't wait
London Heating Engineers exists for the moment the heating fails and everything else stops. We built the company around fast, honest dispatch — a clear time band quoted when you call, an engineer sent with the kit to diagnose and fix most faults on the first visit.
What we do in London
We diagnose and repair London boilers fast — fault-code and pressure-test kit on every van, a time-banded price agreed before we travel, and most faults fixed and confirmed on the first visit.
Around that core sit the jobs that follow an emergency call-out: radiator balancing when a bleed alone won't fix it, and a separate quote for a replacement part if the fault code points to one.
We cover all 33 London boroughs. Not as a slogan — the borough pages describe how each area's housing stock actually fails, because knowing that before we arrive is part of the job.
What we promise
- Fixed, time-banded price agreed before we travel
- Honest arrival window, not an unrealistic promise
- Fault-code and pressure-test kit on every van
- No fix, no charge on a confirmed fault we cannot resolve
- Clean, tidy work and a note confirming the fix
- Straight answers if the repair needs a follow-up visit
- Fully Gas Safe registered engineers
How we work
A time band before you commit, not a guess
We state an honest arrival window when you call — not a marketing promise of an exact minute count, but a real band based on where the nearest engineer actually is.
Fixed on the first visit wherever possible
Every van carries fault-code and pressure-test kit, so most boiler faults are diagnosed and fixed in a single call-out.
Transparent time-band pricing, agreed before we travel
Out-of-hours and weekend rates are stated as an exact time-banded figure before dispatch — no surprise multiplier once the van is outside.
Paperwork that earns its keep
Every emergency visit can produce a short note of the fault code and the fix, useful for your own records or a landlord.
On every van
The kit that fixes most jobs first time
Fault-code diagnostics
The boiler's error code is read and matched against the manufacturer's database before any repair is quoted.
Pressure & leak check
A pressure test confirms whether it's a slow leak, a faulty valve or trapped air behind a dropping gauge.
Radiator bleed & balance
Cold spots get bled or balanced on the same visit when air or an unbalanced system is the cause.
No heating diagnostics
The most common out-of-hours call — diagnosed with the same fault-code and pressure kit as any other fault.
From the call to a confirmed fix
01
Call and describe the problem
Postcode, property type, what's not working. We use that to quote a fixed, time-banded fee and give an honest arrival window.
02
Agree the fee before we're dispatched
The time-band price is confirmed on the phone — no surprise multiplier once the engineer is on your doorstep.
03
Fault-code and pressure check on site
We read the boiler's fault code and run a pressure check to confirm the actual cause, not just reset it and hope.
04
Fix or escalate honestly
Most jobs end there. If the fault points to a part that needs ordering, we explain it and quote the follow-up work separately.
About London Heating Engineers — FAQs
How fast can you actually get here?
Dispatch runs across the week. Arrival depends on traffic, time of day and where the nearest engineer is, but we give an honest window on the phone — not a blanket promise of the same number everywhere in London.
Do you cover all of London?
Yes — all 33 Greater London boroughs. See our areas hub for local pages, or contact London Heating Engineers with your postcode for an arrival window and fixed price.
What does no fix, no charge actually cover?
If we attend a confirmed fault and cannot resolve it with the diagnostic and repair kit on the van, the call-out fee for that attempt is waived. Any follow-up part-ordering work is always quoted separately.
Is out-of-hours pricing really fixed?
Yes. Time-band rates are stated as an exact figure when you call, before we dispatch anyone — not a multiplier applied after the engineer arrives.
How do you price jobs?
Every visit is a fixed, time-banded price agreed on the phone before dispatch. See the pricing page for the current structure. Any follow-up parts or repair work is quoted separately once the fault is confirmed.
Don't wait for it to get worse
Call now for a time-banded price and an honest arrival window — most faults are diagnosed and fixed on the first visit.