Pricing
The price you hear is the price you pay
An emergency call is stressful enough without a mystery invoice, so we quote it like a service you can check first: a confirmed, time-banded price given before we dispatch. Rates depend on time of day — see the table below for what's published, and call for a confirmed figure where it isn't. Anything beyond diagnosing and fixing the fault is quoted separately.
Rates by time of day
| Service | 7AM – 5PMStandard hours | 5PM – 12AMEvenings | 12AM – 7AMNight / emergency |
|---|---|---|---|
| Boiler Repair | POA | POA | POA |
| No Heating / No Hot Water Diagnostics | POA | POA | POA |
| Boiler Losing Pressure Repair | POA | POA | POA |
| Radiator Not Heating Repair | POA | POA | POA |
| Central Heating Pump Repair | POA | POA | POA |
“POA” means the rate for that slot hasn’t been published yet — call for a confirmed quote.
Boiler Repair
- Fault-code diagnostics
- Confirmed quote before we start
- Fixed price agreed on the phone
- No fix, no charge
The most common call-out — typically diagnosed and fixed in one visit.
No Heating / No Hot Water Diagnostics
- Whole-system fault check
- Priced as a standard diagnostic visit
- Fixed price agreed before dispatch
- Fixed same visit wherever possible
The most common out-of-hours call-out.
Boiler Losing Pressure Repair
- Pressure and leak check
- Confirms the cause, not just tops it up
- Fault coding if a cause is found
- Written report available
Run when the gauge won't hold, even after repressurising.
Radiator Not Heating Repair
- Bleed, balance or power-flush
- Used when a single fix won't clear it
- Same-visit fix wherever possible
- Fixed price agreed before work starts
For radiators found cold or lukewarm during a visit.
Central Heating Pump Repair
- 24/7 dispatch
- Time-banded rate stated on booking
- Same kit and expertise, day or night
- Made safe and confirmed on the visit
Circulation fault now — fastest available engineer to your door.
Every emergency job is quoted the same way: call-out and first-hour rate stated on the phone, out-of-hours uplift stated as an exact figure, any part or follow-up work beyond the first hour agreed before it happens.
Four pricing principles
Quoted before we dispatch
The time-banded fee is confirmed on the phone — never announced once the engineer is on your doorstep.
No fix, no charge
If we attend a confirmed fault and cannot fix it with the kit on the van, the call-out fee for that attempt is waived.
Follow-up parts priced separately
Diagnosing and fixing the fault is one job; any part that needs ordering is quoted separately, with no obligation.
No invented extras
No “equipment charges”, no “report admin fees” you didn't agree to, no weekend multipliers hidden in the small print.
Pricing questions
What decides where my price falls above the base figure?
The job type and the time band, mainly — a daytime radiator bleed is a different rate to a midnight no-heat emergency. We confirm the exact time-banded figure on the phone before dispatch, and it does not change once the engineer arrives.
Does the call-out fee come off any further work?
The call-out and diagnosis are priced as one job. If the fault code points to a part that needs ordering, that is quoted separately and carries no obligation.
Will insurance pay these fees?
Some buildings and home-emergency policies cover boiler and heating call-outs. Check your policy wording — we can provide an invoice and, where useful, a note of the diagnosed fault to support a claim.
What if the fault turns out to be something simple?
Then we tell you and charge the standard diagnostic rate. A quick reset-level fix doesn't get billed as a full emergency call-out.
Is there a call-out fee on top of the job price?
Where a call-out or minimum charge applies it is shown on this page and confirmed on the phone. We do not invent equipment surcharges or report admin fees after the visit.
Do night and weekend rates apply to every borough?
Time bands apply London-wide. The uplift is about when the engineer attends, not which postcode. Outer boroughs use the same pricing approach as central London for the same job type.
Can I get a price for my postcode before I call?
Yes. Send the symptoms, property type and postcode via the contact form. We reply with the time-banded price for the right job type and the earliest slot.
Get your exact quote
Describe the property and the symptoms — we reply with the time-banded price for the right job type and the earliest slot.
Request a quote